Privacy Statement
NEOM’s Health and Wellbeing sector respects your privacy when submitting feedback or raising a healthcare-related complaint against any staff, system or facility of NEOM or its contracted healthcare providers through this survey.
This Notice, governed by the Personal Data Protection Laws of Kingdom of Saudi Arabia, outlines how we responsibly and lawfully collect and use your personal data when you access this survey.
Your personal data and the information you provide will be used solely for the purpose of managing your feedback or complaints about NEOM’s healthcare services and identifying improvement priorities for the organization.
Your personal data will not be subsequently processed in a manner inconsistent with the feedback and complaints-handling purposes. Your personal data will not ordinarily be transferred, disclosed, or processed outside the Kingdom. All the information you submit will, however, be automatically shared with the concerned NEOM staff and or NEOM contracted healthcare provider, for investigation and response.
You have rights under certain circumstances pursuant to the Kingdom’s Privacy Laws and Regulations which will be honored by NEOM’s Health and Wellbeing sector. You can submit your query at data.privacy@neom.com.
By submitting the feedback form, you are consenting to the collection and processing of your personal data. The collection of your personal data is mandatory; without collecting your personal data, NEOM’s Health and Wellbeing sector and its representatives cannot handle your feedback or healthcare services related complaints.
You authorize the Organizational Excellence Department of NEOM’s Health and Wellbeing Sector and its nominated staff / contracted provider to access your medical record in all forms and available at all locations, in cases where you are dissatisfied with the healthcare provider’s investigation and/or management and would like to escalate.
This includes electronic medical record system and any other hard and soft format of records for a maximum of 21 days before and after the escalation date to collect the evidence needed for the second review.
All the information in Patient Feedback System will be stored in the system for at least ten years.
